Shipping policy

Shipping Policy

At The Hi-Fi Shop, we aim to deliver your order safely, efficiently, and as quickly as possible. Please review the information below for details on our shipping process.

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Order Processing

• Orders are typically processed within 1 business day after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive a confirmation email once your order has been dispatched.

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Shipping Within Australia

• We ship Australia-wide using reputable courier and freight services.

• Shipping costs are calculated at checkout based on item size, weight, and delivery location.

• Estimated delivery times vary depending on your location:

  • Metro areas: 2–7 business days

  • Regional & remote areas: 5–14 business days

• Large or heavy items (such as speakers, amplifiers, or furniture) may require freight delivery and additional handling time.

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Click & Collect

 

• Click & Collect may be available for certain products.

• You will be notified when your order is ready for pickup.

• Valid photo ID may be required at collection.

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Tracking Your Order

• Where available, tracking details will be provided once your order has been shipped.

• Please allow up to 24 hours for tracking information to become active.

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Delivery Issues

• Please ensure your shipping address is accurate at checkout. We are not responsible for delays or losses caused by incorrect address details.

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.

• If your order is delayed or missing, contact us and we will assist in investigating with the courier.

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Authority to Leave

• Some deliveries may be sent with Authority to Leave unless otherwise specified.

• If you require a signature on delivery, please contact us before your order is dispatched.

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Contact Us

If you have any questions about shipping, delivery times, or special requirements, please contact us:

Email: info@thehifishop.com.au
Phone: 07 54379790
Website: www.thehifishop.com.au